Frequently asked questions

I am in the Channel Islands - must I pay VAT?
If you are a permanent resident of the Channel Islands you are not liable to pay VAT. Please place your order on-line as normal and we will amend the amount debited from your card excluding the VAT.

I live outside the EU - must I pay sales tax?
If you live outside the EU then your order is classed as an Export order and we can zero rate the order for sales tax as long as we ship the order directly to you. Please place your order on-line as normal and we will amend the amount debited from your card excluding the sales tax.

I am a VAT registered Business within the EU - must I pay sales Tax?
Make a purchase through our web site as normal, the order will have sales Tax applied.
Provide us with your EU VAT registration details at the checkout page.
Once we validate your details and the details match against your order we can then zero rate your order.
Once validated we will amend the amount debited from your card.
If we are unable to validate your VAT details then we cannot zero rate the sales Tax and the full amount will be payable.

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